Privacy Policy

01

Introduction

Telegenics Media is a done-for-you digital marketing agency based in Durango, Colorado. We help local home service contractors get found online, capture more leads, and build their reputation through AI-powered systems — all fully managed on their behalf.

This Privacy Policy explains how we collect, use, protect, and handle information when you interact with our website, contact forms, communication tools, or any service we provide. By using our website or services, you agree to the practices described here.

02

Information We Collect

We collect information in a few ways depending on how you interact with us:

• Contact and inquiry data: Name, phone number, email address, and business information submitted through forms, quizzes, or booking tools on our website.
• Client business data: Information provided by clients to help us set up and manage their marketing systems — including business name, service area, customer contact lists, and job-related details used to trigger automated follow-up workflows.
• Website usage data: Standard analytics data such as pages visited, time on site, browser type, and referring URLs, collected via cookies and similar tracking technologies.
• Communication data: Records of interactions through our contact forms, SMS tools, chat widgets, or AI-assisted communication channels.

03

How We Use Your Information

Information we collect is used solely to deliver, improve, and communicate about our services. Specifically, we use it to:

• Respond to inquiries and schedule strategy calls
• Set up, configure, and manage marketing systems for clients
• Send automated review requests, follow-up messages, and reactivation campaigns on behalf of clients — to their own customers, with proper consent
• Generate monthly performance reports
• Improve our website and service offerings based on usage patterns
• Communicate important updates about your account or our services

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

04

AI-Powered Communications

Telegenics Media uses AI-assisted tools to conduct certain communications on behalf of our clients. These include AI voice agents for inbound and outbound calls, automated SMS text messaging, and AI-powered web chat. These tools are used exclusively in the context of legitimate business communications — such as responding to missed calls, requesting Google reviews from verified customers, booking appointments, and re-engaging past customers.

All automated messaging complies with the Telephone Consumer Protection Act (TCPA) and applicable SMS/calling regulations. AI voice calls are identified as automated where required by law.

Message frequency varies based on user interaction and the nature of services requested. Message and data rates may apply. To opt out of SMS communications at any time, reply STOP. For assistance, reply HELP.

05

Cookies and Tracking

Our website uses standard cookies and similar technologies to improve your browsing experience and understand how visitors use our site. This includes session cookies, analytics tracking, and embedded third-party tools such as our scheduling calendar and contact forms.

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionality on our site, such as the booking calendar or lead capture forms.

06

Data Security

We take reasonable and industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. These include:

• Encrypted data transmission via HTTPS/TLS protocols
• Access controls limiting data access to authorized personnel only
• Use of trusted, security-vetted third-party platforms for CRM, scheduling, and communication (including GoHighLevel)
• Data minimization — we only collect what is necessary to deliver our services

No system is completely immune to risk. In the event of a data breach, we will notify affected individuals as required by applicable law.

07

Data Retention and Deletion

We retain your information for as long as necessary to deliver our services and meet legal obligations. Client data is deleted or returned upon termination of our working relationship, upon request.

If you would like to request deletion of your personal data, please contact us at the address below. We will respond within a reasonable timeframe and confirm when the deletion has been completed.

08

Third-Party Services

We use a small number of trusted third-party platforms to deliver our services. These may include GoHighLevel (CRM and automation), Google Business Profile tools, scheduling software, and payment processors. Each of these platforms operates under their own privacy policies and data protection standards.

We do not authorize any third party to use your information for their own marketing or commercial purposes.

09

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Opt out of AI-assisted communications by replying STOP to any text message or requesting removal during a call

California residents may also have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to non-discrimination for exercising privacy rights.

10

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Significant changes will be communicated via our website or by direct notification where appropriate. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your information, please reach out directly.